Terms of Use

Solicită ofertă

About Translitera

TRANSLITERA is a company that mediates translation services. We offer written and oral translation services such as: authorized translations, legalized translations, consecutive interpreting, simultaneous interpreting, but also notary services: apostilles, superlegalizations, MAE visa, Embassy visa. We provide our customers with any information!

Our identification data

  • Name: SERVICII TRANSLITERA S.R.L.
  • Fiscal code (CIF): 45659479
  • Trade Register number: J40/2963/2022
  • Address: 6th District, no.5d Moise Constantin street, building 1, 2nd entrance, 1st floor, apt.204, Bucharest
  • County: Bucharest
  • E-mail: office@translitera.ro
  • Phone: 074 333 66 33

We know that the processing of personal data is a very serious subject, therefore this procedure describes in detail each flow within the organization, in which personal data of customers, partners, potential customers or platform visitors are processed.

The biggest challenge is to secure this data against unauthorized processing without the consent of the data subject and only for the purposes for which consent was obtained.

SERVICII TRANSLITERA SRL, takes great efforts to keep your information and preferences safe. We know how important it is for you to feel safe when you are online that's why we ensure the confidentiality of your data, considering that at this moment you are on an encrypted connection (SSL) through which the information transmitted is encrypted and is processed by us only with your consent. Remember that at any time during our collaboration you can express your choice regarding the processing of your personal data.

We are fully aware that GDPR only provides a modernized, compliance-based, responsibility-based legal framework for the protection of personal data.

The processing of your data is necessary to provide you with the services you request. In this regard we take several security measures to protect you in the online environment. One of the measures we take to ensure transparency and proportionality with you is to eliminate the unnecessary collection of personal data and to minimize the data we collect. That's why we only request the information we need and store it to improve your experience.

Terms and conditions for use

The site https://translitera.ro/ is the property of SERVICII TRANSLITERA SRL hereinafter named SERVICII TRANSLITERA SRL.

Accessing, visiting, using or buying the products / services / packages presented on the site https://translitera.ro/ implies acceptance of the below listed terms and conditions.

SERVICII TRANSLITERA SRL  reserves the right to refuse collaboration with customers who display inappropriate behavior and language (aggressive, licentious, etc.) or who have debit collaboration history.

SERVICII TRANSLITERA SRL  reserves the right not to deliver products or services that are incorrectly priced and do not fit into the company's price range. In this case, the customer will be contacted and will have the option to confirm the order at the correct price or to refuse it.

SERVICII TRANSLITERA SRL  reserves the right to make changes and updates to these terms and conditions, as well as the offer without prior notice and without explaining the reasons; also, SERVICII TRANSLITERA SRL  reserves the right to correct any omissions or display errors that may occur as a result of typos, inaccuracies or errors in software products, without prior notice. These errors are not binding for SERVICII TRANSLITERA SRL  to no action.

Copyright

Content and design of site https://translitera.ro/are the property of SERVICII TRANSLITERA SRL  and are protected under copyright and intellectual property laws. You may not reproduce the materials displayed on the site without written permission of SERVICII TRANSLITERA SRL. Use without the written consent of  SERVICII TRANSLITERA SRL  of any elements found on the site is punishable according to the laws in force. The personal data of the buyers may be transmitted to the legal authorities following a request in accordance with the laws in force to carry out any verification of commercial transactions or any other checks justified under the law.

SERVICII TRANSLITERA SRL  may, without any other notice or formality and without requiring an explanation of its attitude, suspend or terminate your access to the content of the site or to a part of this content.

SERVICII TRANSLITERA SRL takes no liability in any situation for any damage, directly or indirectly caused, suffered as a result of the use or interruption of use or the lack of regularity of the information and services provided on this site. SERVICII TRANSLITERA SRL does not guarantee the accuracy, correctness or timeliness of the provided information.

Orders and requests for quotations

Orders or quotation requests can only be made using the contact form on this website. The user has the obligation to provide correct and as concrete data as possible regarding the desired project. SERVICII TRANSLITERA SRL cannot be held responsible in any way for inconvenience caused by the user providing incorrect or incomplete information.

By placing an online order you express your desire and agreement to enter into a bilateral contractual relationship with SERVICII TRANSLITERA SRL. An online order may contain one or more of the services that we sell on the site.

Orders can be placed by any natural person (over 18 years old) or legal entity by accessing the order form on the website or the email address/phone number.

The order form/email/telephone sent to us does not lead to the automatic placing of the order, nor does it bound us to perform that service for you.

Purchased services will be made available to customers as previously agreed. Also the execution time/cost and all additional details of the requested services will be previously communicated by SERVICII TRANSLITERA SRL.

In case SERVICII TRANSLITERA SRL consider a request or order as incomplete or incorrect, may ask the user for additional details using the email address or contract phone number provided by him or delete the request without any notice to the user.

Service payments and their costs. Invoicing and payment

Invoices will be issued through the SmartBill (S.C. Intelligent IT S.R.L.) invoicing platform. The Invoice/Proforma will be issued according to the data requested and provided by the client. The invoice will be sent online (The invoice is valid without the signature and stamp, according to art. 319 par. 29 of law 227/2015.), and on request it will also be physically delivered/offered.

The costs can be constantly updated according to price fluctuations, but also the campaigns run by  SERVICII TRANSLITERA SRL. The customer will pay the price offered at the time he requested the offer and will refer to the conditions sent at that time.

The costs of the requested services will be communicated by the Provider after the request has been submitted by the User/Customer.

Payment for the requested service can be made online (with the card directly from the invoice - without any additional cost), by bank transfer (to the account shown on the invoice). The client will have all the information regarding the invoicing method, but also the details of the company  SERVICII TRANSLITERA SRL on the invoice issued by the Provider.

The payment processor that will mediate the transactions between the Clients and the Provider is Netopia. Payments are secured so all your information will be safe. Accepted cards are Visa, MasterCard and do not involve additional costs for the Customer.

Service delivery policy

To be considered a firm order, the customer will pay in advance for the requested services according to the price offer sent by email or if there is a contract concluded between the parties, the contractual conditions will be observed.

The requested services will be online or physical delivery depending on the customer's request. 

The delivery time of the services depends on the requested service, the language from/into which the translation is performed and the volume of the project. 

The standard term of execution of written translation services for common languages ​​(a volume of 1-10 pages) varies between 1-3 working days. If we refer to the languages not so often requested, for a volume of 1-10 pages the delivery term can reach up to 5 working days.

The exact term of execution will be communicated only at the time of evaluation of the customer's request and will be established by mutual agreement.

Service Cancellation Policy

Order sent to SERVICII TRANSLITERA SRL using the form on the website, by phone or email is considered to be canceled if we have not received written approval for customers who have a contract previously concluded with SERVICII TRANSLITERA SRL or the full or partial advance payment of the amount estimated in the offer has not been made.

Dispute resolution

Disputes can be amicably resolved or through the competent courts or through mediators. The European Commission has implemented an online dispute resolution platform available here.

Notifications and notices

SERVICII TRANSLITERA SRL reserves the right to send notifications / offers regarding the offered services as well as notices from third parties when they may be useful to users.

Final provisions

All users of this site are subject to these terms and conditions so accessing it implies acceptance and compliance with the Terms and Consitions described in this document.

The purpose of data collection is: providing the services according to the current offer.

Anyone has the right to not agree, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

According to Romanian legislation, minors cannot enter into commercial contracts and their personal data is not processed without parental consent.

Non-acceptance of this agreement or any of its provisions entails the respective person's obligation to immediately stop accessing the site or using the service in any way and further accessing or visiting the site, using the service in any way constitutes full acceptance of the agreement and any provision thereof, including any subsequent changes that may be made without restriction by the supplier without the need for any other formality.

If you believe that your data has been processed incorrectly, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing.

Contact

If you have any questions or concerns regarding our terms and conditions, please contact us at: